本书系统地介绍了外贸业务英语中常用文体写作的基本知识，包括各类商务信函、传真、电子邮件的格式、拟写方法和技巧，并按照外贸业务磋商过程中各个环节的顺序附有往来函电的大量例文和案例，提供了大量常用语句。本书还介绍了电子商务的基础知识和对外经济贸易中的常用文体，如意向书、协议、合同、招标通知书、投标书、中标通知书及广告等的格式、拟写方法及语言文字的应用，此外，还列举了外贸业务实践中常用的一些单据和单证实例。
本书共分18个单元，包括外贸英语书信的格式及写作原则、外贸业务关系的建立、询价与回复、报盘与还盘、促销、订购与确认、包装、运输、付款方式、保险、代理、投诉与处理、电传与传真、英文合同、贸易形式、商务社交信函等。
本书适用于国际贸易、市场营销、电子商务、经贸英语、企业管理和人力资源管理等经济管理类专业的学生，同时也适用于从事或准备从事外贸工作的其他专业人员。

Chapter One Basic Knowledge of Business Letter Writing
　Section One　Introduction of Business Letter Writing
　Section Two　Layout of a Business Letter
　Section Three　Structure of Business Letter
　Section Four　Addressing Envelopes
　Section Five　Good Writing Principles
　Section Six　Some Rules of Good Writing
　Section Seven Notes
　Section Eight Useful Sentences
　Section Nine　Exercises
Chapter Two Establishing Business Relations
　Section One　Introduction
　Section Two　Specimen Letters
　Section Three Useful Words & Expressions
　Section Four　Useful Sentences
　Section Five　Exercises
Chapter Three Enquiries
　Section One　Introduction
　Section Two　Specimen Letters
　Section Three Useful Words & Expressions
　Section Four　Useful Sentences
　Section Five　Exercises
Chapter Four Offers and Quotations
　Section One　Introduction
　Section Two　Specimen Letters
　Section Three Useful Words & Expressions
　Section Four　Useful Sentences
　Section Five　Exercises
Chapter Five Counter-offers
　Section One　Introduction
　Section Two　Specimen Letters
　Section Three Useful Words & Expressions
　Section Four　Useful Sentences
　Section Five　Exercises
Chapter Six Conclusion of Business
　Section One　Introduction
　Section Two　Specimen Letters
　Section Three Useful Words & Expressions
　Section Four　Useful Sentences
　Section Five　Exercises
Chapter Seven Terms of Payment
　Section One　Introduction
　Section Two　Specimen Letters
　Section Three Useful Words & Expressions
　Section Four　Useful Sentences
　Section Five　Exercises
Chapter Eight Establishment of L/C and Amendment,
　Section One　Introduction
　Section Two　Specimen Letters
　Section Three Useful Words & Expressions
　Section Four　Useful Sentences
　Section Five　Exercises
Chapter Nine Packing
　Section One　Introduction
　Section Two　Specimen Letters
　Section Three Useful Words & Expressions
　Section Four　Useful Sentences
　Section Five　Exercises
Chapter Ten Shipping Marks and Shipment
　Section One　Introduction
　Section Two　Specimen Letters
　Section Three Useful Words & Expressions
　Section Four　Useful Sentences
　Section Five　Exercises
Chapter Eleven Insurance
　Section One　introduction
　Section Two　Specimen Letters
　……
Chapter Twelve Complaints and Claims
Chapter Thirteen Agency
Chapter Fourteen Trade Forms
Chapter Fifteen Job-Application Writing in English
Chapter Sixteen International Business Contracts
Chapter Seventeen Telex,Fax and E-mail
Chapter Eighteen Other Letter Writing
Appendix 1国家和地区分类术语
Appendix 2重要传统节庆
参考文献